{"id":90443,"date":"2022-02-20T02:47:11","date_gmt":"2022-02-20T10:47:11","guid":{"rendered":"https:\/\/wordpress-324521-2429427.cloudwaysapps.com\/?page_id=90443"},"modified":"2022-05-03T11:24:24","modified_gmt":"2022-05-03T19:24:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/yourhealthlab.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_4fb9e5a3 height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><p class=\"w-text us_custom_9bb5a9bf\"><span class=\"w-text-h\"><span class=\"w-text-value\">OUR FAQS<\/span><\/span><\/p><h1 class=\"w-text us_custom_6ed76ec2\"><span class=\"w-text-h\"><span class=\"w-text-value\">COVID-19<\/span><\/span><\/h1><div class=\"w-separator size_medium\"><\/div><div class=\"w-tabs us_custom_ea15b364 style_default switch_click accordion remove_indents\" style=\"--sections-title-size:30px\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"u6e5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-u6e5\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Do you offer COVID-19 PCR testing?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-u6e5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! We offer the gold standard of high throughput COVID-19 PCR testing. Tests are sent to our laboratory and resulted within 24-48 hours of being at our lab.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g90b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g90b\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Where can I go to get a COVID-19 PCR Test?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g90b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We are constantly expanding our COVID-19 collection sites.\u00a0<a href=\"\/locations\/\">Here<\/a>\u00a0you\u2019ll find a complete list of sites.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"la1f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-la1f\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">How do I get my COVID-19 PCR test results?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-la1f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We will send you results in a HIPPA compliant manner through text message, email or both!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"iae7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-iae7\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Do I have to pay for my COVID-19 PCR test?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-iae7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Your test will likely be covered by your insurance company or the state program under the CARES Act if you have an order from a medical provider.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"bc1e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-bc1e\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Can I buy a COVID-19 PCR Test?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-bc1e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, you can buy a COVID-19 PCR test for $119 at any of our\u00a0<a href=\"\/locations\">locations<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ccee\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ccee\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Do you also offer COVID-19 Antibody testing?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ccee\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! We offer the SARS-CoV-2 IgG Antibody test. We collect a blood sample via venipuncture. Results are available within 24 hours of the specimen being at our lab.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"kdfe\"><button class=\"w-tabs-section-header\" aria-controls=\"content-kdfe\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Where can I find COVID-19 fact sheets?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-kdfe\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can find the fact sheets for patients <a href=\"http:\/\/docs.yourhealthlab.com\/wp-content\/uploads\/2021\/02\/YHL-SARS-CoV-2-RT-PCR-patient.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0and the fact sheet for providers\u00a0<a href=\"http:\/\/docs.yourhealthlab.com\/wp-content\/uploads\/2021\/02\/YHL-SARS-CoV-2-PCR-hcp.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_huge\"><\/div><p class=\"w-text us_custom_9bb5a9bf\"><span class=\"w-text-h\"><span class=\"w-text-value\">FOR OUR<\/span><\/span><\/p><h1 class=\"w-text us_custom_6ed76ec2\"><span class=\"w-text-h\"><span class=\"w-text-value\">Patients<\/span><\/span><\/h1><div class=\"w-separator size_medium\"><\/div><div class=\"w-tabs us_custom_ea15b364 style_default switch_click accordion remove_indents\" style=\"--sections-title-size:30px\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"f50e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-f50e\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">What locations do you have near me?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f50e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We have lab locations all over Texas including Victoria, Dallas, Fort Worth, Houston, and San Antonio. Please see our list of all locations\u00a0<a href=\"\/locations\/\">here.<\/a>\u00a0We are continually adding new locations, so please check back regularly.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y6a7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y6a7\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Are you In-Network with insurance companies?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y6a7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! We have been in business for more than 40 years and have long-standing relationships and contracts with the vast majority of insurance companies, including all the \u201cmajors.\u201d We will prescreen your patients before we begin blood work or collect their sample. In the unlikely event they have an insurance plan for which we do not have a contract, we will alert them. Our goal is to make sure every patient receives their In-Network lab benefits.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y878\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y878\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Will I receive an invoice for services?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y878\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>As with most medical services, there is a chance your insurance plan will require us to send you an invoice to cover a patient responsibility portion of the claim. In an effort to make things easier and to use less paper, we will likely start by emailing or texting you if you have a balance. You can always opt out of digital communication and ask for a paper invoice to be mailed to you.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"v981\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v981\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Can I pay for my lab tests at time of service?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v981\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! We offer special pricing for patients that choose to pay for their blood test or other lab test at time of service. Please call us at\u00a0<a href=\"tel:3615754855\">361 575 4855<\/a>\u00a0to ask about pricing on specific tests.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ia59\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ia59\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">What tests do you have available?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ia59\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Almost every blood test and clinical test in the marketplace is available. You can search for tests\u00a0<a href=\"https:\/\/yourhealthlab.com\/test-menu\/\">here<\/a>. Historically, we have run 97% of tests ordered in our laboratory.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"sb56\"><button class=\"w-tabs-section-header\" aria-controls=\"content-sb56\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Who can I contact for help?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-sb56\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No problem! Please call us at\u00a0<a href=\"tel:3615754855\">361 575 4855<\/a> or email us at <a href=\"mailto:info@yourhealthlab.com\">info@yourhealthlab.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_huge\"><\/div><p class=\"w-text us_custom_9bb5a9bf\"><span class=\"w-text-h\"><span class=\"w-text-value\">FOR OUR<\/span><\/span><\/p><h1 class=\"w-text us_custom_6ed76ec2\"><span class=\"w-text-h\"><span class=\"w-text-value\">Providers<\/span><\/span><\/h1><div class=\"w-separator size_medium\"><\/div><div class=\"w-tabs us_custom_ea15b364 style_default switch_click accordion remove_indents\" style=\"--sections-title-size:30px\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"nd52\"><button class=\"w-tabs-section-header\" aria-controls=\"content-nd52\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Are you In-Network with insurance companies?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-nd52\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! We have been in business for more than 40 years and have long standing relationships and contracts with the vast majority of insurance companies, including all the majors. We will prescreen your patients before we begin blood work or collect their sample. In the unlikely event they have an insurance plan for which we do not have a contract, we will alert them. Our goal is to make sure every patient receives their In-Network lab benefits.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ma79\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ma79\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Will you interface with my practice EMR software?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ma79\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! We can interface our Laboratory Information System\u2014LIS\u2014with your practice software so your orders can seamlessly flow into our lab, and the results flow into your software for each patient.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ic34\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ic34\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Do you provide phlebotomists to assist with collection?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ic34\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! In areas where this practice is permitted\u2014like TX\u2014we can provide a phlebotomist to assist with the collection of blood or other specimens, and laboratory only related activities.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"td5b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-td5b\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Can I order any clinical lab test available on the market?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-td5b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! We will make sure any test ordered is resulted to you. We run 97% of tests ordered in our own laboratory. Please see our full test menu\u00a0<a href=\"https:\/\/yourhealthlab.com\/test-menu\">here<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ve5b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ve5b\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Do you provide courier or transportation services?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ve5b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! We set up every account with our courier service or for overnight delivery to our lab with a national service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"df7c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-df7c\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Can I send any patient to one of your locations?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-df7c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! With your order, we will send the results to you in the same manner you see the rest of your results.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"q02e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-q02e\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Can patients pay at the time of service?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-q02e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! We most often see this for patients that do not have health insurance or have high deductibles. We have pricing for every test the patient might need.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m0e2\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m0e2\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">How do I set-up an account?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m0e2\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Thank you for your interest! Please send a short note to us\u00a0<a href=\"\/contact\/\">here<\/a>\u00a0with contact information. We will be in touch with you within 24 hours.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r192\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r192\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\">Why would I go with you as opposed to the big guys?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r192\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We take great pride in providing you with all the options, tests and services our competitors do, all while giving you and your patients the attention and care you deserve. Lab work is an important part of making clinical decisions, and that doesn\u2019t mean it cannot be a great experience for everyone involved.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"OUR FAQSCOVID-19Do you offer COVID-19 PCR testing?Yes! We offer the gold standard of high throughput COVID-19 PCR testing. Tests are sent to our laboratory and resulted within 24-48 hours of being at our lab. Where can I go to get a COVID-19 PCR Test?We are constantly expanding our COVID-19 collection sites.\u00a0Here\u00a0you\u2019ll find a complete list...","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/yourhealthlab.com\/wp-json\/wp\/v2\/pages\/90443"}],"collection":[{"href":"https:\/\/yourhealthlab.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yourhealthlab.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yourhealthlab.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/yourhealthlab.com\/wp-json\/wp\/v2\/comments?post=90443"}],"version-history":[{"count":0,"href":"https:\/\/yourhealthlab.com\/wp-json\/wp\/v2\/pages\/90443\/revisions"}],"wp:attachment":[{"href":"https:\/\/yourhealthlab.com\/wp-json\/wp\/v2\/media?parent=90443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}